---
title: Support
description: Get help with the SubQ API, billing, or your account.
---

[Contact support](https://share-na2.hsforms.com/1zxfkw-4jRT6fO5LdiGu-ew418zam)
using the email you sign in to SubQ with. We reply by email.

Pick the category that fits:

- **API / product** — errors, unexpected output, or how to call an endpoint.
- **Billing** — credits, invoices, or `402` responses.
- **Data deletion / privacy** — deleting stored data or questions about
  [data retention](/using-the-api/data-retention/).
- **Zero data retention** — use the
  [ZDR request form](/using-the-api/data-retention/#zero-data-retention)
  to turn it on.
- **Security** — report a vulnerability or security concern.

## For API errors

Include as much of this as you can. It helps us find the problem faster.

- **Request ID** — the `x-request-id` response header. In OpenAI SDKs it's
  `request_id` (Python) or `requestID` (TypeScript) on the error. The
  [Files API](/endpoints/files-api/) doesn't return one.
- **Endpoint and model**
- **Status code and error body**
- **When it happened**, roughly

Never send your API key.