Support

Contact support using the email you sign in to SubQ with. We reply by email.

Pick the category that fits:

• API / product — errors, unexpected output, or how to call an endpoint.
• Billing — credits, invoices, or 402 responses.
• Data deletion / privacy — deleting stored data or questions about data retention.
• Zero data retention — use the ZDR request form to turn it on.
• Security — report a vulnerability or security concern.

For API errors

Include as much of this as you can. It helps us find the problem faster.

• Request ID — the x-request-id response header. In OpenAI SDKs it's request_id (Python) or requestID (TypeScript) on the error. The Files API doesn't return one.
• Endpoint and model
• Status code and error body
• When it happened, roughly

Never send your API key.